TERMS & Conditions

(1)General:  

This page provides information about who we are and the legal terms and conditions that may apply to your use of the Teaseled.com website and any product or service you order from Teaseled Limited. By using this website and / or shopping with us, you agree to our terms and conditions set out here. 

Teaseled Limited reserves the right to vary our terms and conditions from time to time, and the terms and conditions which apply to your order and use of teaseled.com are those listed here at the time you place your order.

In these terms and conditions any reference to “you” or “your” refers to you as a customer, or in any subsequent communication from Teaseled Limited.

In these terms and conditions any reference to “us” or “we” refers to Teaseled Limited, or in any subsequent communication from Teaseled Limited.

In these terms and conditions any reference to “our website” refers to www.teaseled.com and/or any other website operated by Teaseled Limited which is linked to www.teaseled.com (including any subject to DNS forwarding). 

For this purpose you accept that all terms applicable to "our website" shall also apply where you have been re-directed to this website from teaseled.co.uk, teaseled.uk, coutrema.com and coutrema.co.uk or any other domain owned by Teaseled Limited.

It is your responsibility as a customer to ensure that you have read these terms and conditions prior to placing any order, or using any part of this website.  Only persons 18 years or older and with a residential address in the UK may place an order. 

(2)About Us:  

This website is operated by Teaseled Limited, a company incorporated in England and Wales under number 08992510 with its registered office at 23 Hartree Way, Ipswich, IP5 2DY. 

"Teaseled" and "Coutrema" brand names and logos are registered trademarks of Teaseled Limited.

(3)Use of and Access to Teaseled.com:

You agree that access to and use of this website (including any associated email services) is subject to your compliance with the “UK Computer Misuse Act 1990”, including any or all subsequent amendments including but not limited to the “Police and Justice Act 2006” and the “Serious Crime Act 2015”. 

You also agree that this clause also applies to your use or access to any other website owned or operated by Teaseled Limited.

(4)Law, Jurisdiction and Language:

We operate and provide products and services as detailed in these terms and conditions.

Your use of our website shall be governed by English law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

You accept that in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

You accept that your use of our website, any orders placed and any associated communications shall be conducted in English.

We provide these services in line with our privacy, delivery, returns and any other service policies as detailed on our website which are applicable at the time of your order and / or use of this website, as per clause (1).

As a UK registered company in England and Wales, Teaseled Limited is subject to compliance with applicable UK laws and regulations. Therefore, you agree that your use of our website and any services provided are subject to those applicable laws.

(5)Placing an order:

• To place an order, select the items you require from the store on www.teaseled.com 
• Click to add them to your basket, ensuring that you carefully select any required size, type or other applicable item variations on offer. A size guide is available on our website. 
• Follow the checkout procedure, completing all required information and payment steps.

(6)If you made a mistake:

If you made a mistake, would still like to keep your order and it has not been dispatched, please contact us via our contact details on our website.

Any mistakes are subject to our cancellation policy, available on our website.

(7)Cancellation:

You have the right to cancel any order placed on teaseled.com, subject to the terms and condition of our Returns Policy. Our Returns Policy is available at www.teaseled.com  

We reserve the right to cancel any order at any stage of the order and/or delivery process. A refund will be issued (where applicable).  

(8)Payment Methods:

We accept the following payment methods on teaseled.com;  

• Paypal (Ref to www.paypal.com for their terms and conditions).
• All Major Credit and Debt Cards. We use Stripe (https://stripe.com/gb) as our payment platform for the purpose of handling card payments.
• Apple Pay and Google Pay. We use Stripe (https://stripe.com/gb) as our payment platform for the purpose of Apple Pay and Google Pay payments.

We are not responsible or liable for any payment service not directly operated by teaseled.com.

(9)Contact Details:

Teaseled Limited and www.teaseled.com contacted details are those specified in clause (2) of these terms and conditions and any or all contact details provided in your order confirm and / or any email communications from Teaseled Limited.

(10)Privacy Policy:

You accept that we operate www.teaseled.com in accordance with our privacy policy as set out and available on our website.

(11)Refunds Policy:

Your rights to any refund are subject to the conditions of our Returns Policy as available on our website.  

(12) Delivery:

Delivery options, expected minimum timescales and available methods are provided during your shopping basket order checkout process as provide by our website and on our Delivery policy available on our website.

(13) Disclaimer of Liability:

The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute or law and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment (or other device), software programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the entirety of our website. We accept no responsibility for third party websites which may link to our website from time to time.

(14) Accuracy of Content:

To the extent permitted by applicable law, Teaseled Limited disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. Any views expressed in any user generated content on our website are the opinions of those users and do not represent the views, opinions, beliefs or values of Teaseled Limited.

Teaseled Limited reserves the right to update or delete any content of teaseled.com at any time that was provided by Teaseled Limited.

Teaseled Limited reserves the right at any time to delete without notice any user provided content which Teaseled Limited deems to be offensive, inaccurate or otherwise is judged by Teaseled Limited to be of an inappropriate nature.

(15) Ownership of Rights:

All rights, including copyright, and other intellectual property rights (including any trademarks owned by Teaseled Limited), in and to this website are owned by or licensed to Teaseled Limited. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to Teaseled Limited (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you may acquire in or to the Website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any rights (including moral) you may acquire in or to the Website.

(16)Complaints:

We operate complaints handling procedures which we will use to try to resolve disputes when they first arise. If you have any complaints or comments please use the contacts form on our website, available on our contact us page.

(17)Force Majeure:

If we are prevented or delayed (directly or indirectly) from delivering any products or from otherwise performing this or any part of this agreement by reason of act(s) of God, war, embargo, riot(s), strike(s), lock-out(s), trade dispute(s), fire(s), pandemic(s), break-down, inclement weather, interruption of transport, Government action, delay in delivery to us of any goods or materials or by any cause whatsoever (whether or not of like nature to those specified above) in each case outside our control, we shall not be under any liability whatsoever to you by reason of such event.

For the purpose of this clause internet service provider broadband outage or any outage of our 3rd party hosted website and / or email services shall be considered an act out side of our control.

(18)Terms of Sale:

By placing an order as per clause (5), you are offering to purchase product(s) on and subject to the our terms and conditions detailed herein. All orders are subject to availability and confirmation of the order price at time of checkout. Dispatch times may vary according to availability and there are no guarantees as to delivery times, although we endeavour to meet the delivery timescales detailed on our website.

We retain the right to refuse any order placed by you. If your order is accepted we will inform you by e-mail. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order, including any credit or debit card used to make payment through our 3 rd party payment handling providers as per clause (8) and that there are sufficient funds to cover the cost of the goods.

(19)Item Descriptions and Photograph:  

All Items are as described in each product listing description. Any props or other items (eg hangers, or background objects) present in product photographs are not included with any products unless explicitly included in the item description for that individual product. All images are copyright Teaseled Limited.